Privacy Policy

City Futsal Club (“CFC”, “we”, “us”) operates youth futsal training programs in the Tri-Cities area (Coquitlam / Port Moody), BC. You can reach us at contact@cityfutsalclub.ca or 778-302-8883.

• Parent/guardian name, email address, and phone number
• Child’s name and age, and (if you tell us) their playing level and how long they have played
• Any optional notes you choose to leave for the coach when booking
• Booking details (session selected, booking status, attendance)
• Billing records if you register: invoices, payments, refunds and credits (we do not store card numbers)
• Messages: the text messages and emails you and we send each other, whether a text was delivered, and a record of when and how you agreed (or stopped agreeing) to receive messages
• Technical data: how you found the site (UTM source data from ads), general site usage analytics

We do not collect health, medical, or emergency contact information through the free-session booking form.

• Directly from you on our website forms
• From our Facebook and Instagram lead forms. When you submit one, Meta passes us the details you entered (for example your name, email, phone number and answers). Meta’s own privacy policy governs what Meta collects and does with your information.
• When you text, call, or email us, or speak with us at a session

• To confirm and manage a session booking
• To reply to your inquiry, help you choose the right day and group for your child, and follow up about a free session
• To send booking confirmations, reminders, invoices and payment reminders, and (if you opt in) news about CFC programs
• To run the session safely, using the child’s age and any coach-relevant notes you provide
• To understand which advertising brought you to the site, so we can run it more effectively

Booking confirmations and reminders are sent because they’re necessary to deliver the service you requested. Promotional emails (season announcements, offers) are sent only if you separately opt in, and you can unsubscribe at any time.

Your agreement.When you give us your phone number — on our website form, on a Facebook or Instagram lead form, or by texting us — and agree to this policy, you agree that City Futsal Club may text or WhatsApp you about your inquiry and our programs. That includes follow-up messages to help you pick a day and group and book a free session, booking confirmations and reminders, schedule changes, and invoice or payment reminders. We will send promotional or marketing texts only if you separately agree to receive them.

Frequency and cost.The number of messages depends on your inquiry and your child’s sessions. Message and data rates from your mobile carrier may apply. WhatsApp messages use your data plan or Wi-Fi and are also subject to WhatsApp’s own terms.

Stopping messages. You can stop text or WhatsApp messages at any time by replying STOPto any message from us (even if a particular message doesn’t remind you), or by emailing contact@cityfutsalclub.ca. We stop texting you and record that you opted out. Reply START if you change your mind, or HELP for help.

Your number stays with us. We use a text messaging provider (Twilio) to send and receive messages on our behalf. We do not sell your phone number, and we do not share it or your text-messaging consent with anyone else for their own marketing.

Only City Futsal Club staff, and the service providers that help us run the club. They process information on our behalf and may not use it for their own purposes. Currently these are: Supabase (data storage), Resend and Google (email and spreadsheets), Twilio (text and WhatsApp messages), Vercel (website hosting), and Meta (Facebook and Instagram lead forms, advertising, and the Meta Pixel on our website). We do not sell your information.

Some of these providers store or process information on servers outside Canada, including in the United States, where it is subject to the laws of that country.

Our website uses the Meta Pixel and similar tools to count visits and form submissions and to measure whether our ads work. These tools use cookies and may share the fact that you visited or submitted a form with Meta. They are not used to send Meta your child’s name. You can manage ad personalization in your Facebook and Instagram settings and block cookies in your browser.

As long as needed to run our programs and meet basic record-keeping needs, or until you ask us to delete it.

You can ask us to see, correct, or delete your information, or withdraw your consent to emails or texts, any time by emailing contact@cityfutsalclub.ca. We respond within 30 days. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

This form is completed by a parent or guardian on behalf of their child; we don’t knowingly collect information directly from children.